Shipping
Upon finishing checkout, you may select your shipping method. Please remember to consider only business days in transit when calculating your shipping time, this excludes weekends and holidays and any weather delays as this is out of our control. We allow at least 24 hours for your order to ship out of our warehouse and most orders will ship on the next business day. Please remember processing time is in addition to the shipping method you choose at check out. Free Shipping promo does not apply to orders outside of the continental US - does not apply to Alaska, Canada, Hawaii, or Puerto Rico. Orders shipping to Alaska, Canada, Hawaii, and Puerto Rico could take 14-20 business days for arrival, depending on the ship method chosen at check out.
To determine transit time on ground shipments visit UPS.com and enter "Los Angeles, CA . 90049" in the "ship-from" field. Now place your information in the "ship-to" fields. Remember to make the shipment date the next business day after you placed the order. The "in-hand date" provided should help us advise you to upgrade your shipping if necessary.
Please note that in some cases, we may require a simple credit card authorization form (provided via email or fax by Glowsource) to be filled out and returned to us before the order is sent out. This is being required by more and more banks in order to protect both you and online merchants from fraud. We are sorry for any inconvenience this may cause, but we at Glowsource do everything we can to help protect our customers from credit card fraud. Please make sure to enter a current, valid phone number and email address with your online order so that we can promptly contact you if necessary to avoid delaying your orders shipment.
How fast can you ship my order?
**During the month of December, orders may take an extra day or two to ship out of our warehouse due to the high volume of orders.**
We allow 24 hours to process your order, and most orders ship on the next business day when placed on the web. Please do not consider weekends, holidays or weather delays as days in transit. However, rush orders are our specialty and if you need your product shipped that day you will need to call in. Expedited shipping is available (UPS Next Day Air, UPS 3rd Day Select, etc.) so if you have at least 24 hours it can probably be done. Give us a call.